Policies, Terms & Privacy

At The Studio by Alex, we are committed to providing a professional, transparent, and fair service for all our clients and students. Please read the following carefully, as booking an appointment or course with us means you agree to these terms.

Salon & Training Academy Policies

Cancellations & No-Shows

  • Appointments cancelled with less than 48 hours’ notice will be charged 50% of the booking total.

  • Same-day cancellations or no-shows will be charged 100% of the booking total.

  • If you are more than 10 minutes late, your appointment may be treated as a no-show, and the service will not be carried out.

Training Academy Bookings

  • All course deposits are non-refundable.

  • Course bookings can be transferred to another date with a minimum of 14 days’ notice.

  • Failure to attend a booked course without prior notice will result in the full balance being due.

Contacting Us

  • Appointments must be cancelled or amended via our booking system (Fresha).

  • Our admin team does not respond to enquiries over weekends.

  • For urgent enquiries during opening hours (Tuesday–Saturday), please use the “Call” button on our Instagram page.

Klarna Disclaimer

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options:

  • Pay Later in 30 Days

  • Pay in 3 Installments

Payment is to be made to Klarna.

Your personal data is handled in accordance with applicable data protection law and in line with Klarna’s privacy notice. For more information, please see Klarna’s Privacy Policy.

By choosing Klarna at checkout, you enter into a credit agreement with Klarna Bank AB. Klarna may perform a credit check. For questions or concerns about payments, please contact Klarna directly.

Website Privacy Policy

The Studio by Alex (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or website.

1. Data We Collect

We may collect the following personal data when you book, purchase, or interact with us:

  • Identity data (name, date of birth if relevant for training)

  • Contact data (email address, phone number, postal address)

  • Booking and service history

  • Payment details (processed securely via Fresha, Klarna, or your chosen payment provider — we do not store card details)

  • Marketing preferences and communication history

  • Technical data (IP address, browser type, cookies, and analytics)

2. How We Use Your Data

We process your personal data for the following purposes:

  • To provide salon and training services you have booked

  • To manage payments and protect against fraud

  • To issue certificates for accredited training courses

  • To communicate with you regarding appointments, bookings, or enquiries

  • To send marketing communications (only if you have opted in)

  • To improve our website and services through analytics

3. Lawful Basis for Processing

We process your data under one or more of the following bases:

  • Contract: to fulfil bookings and purchases you have made with us

  • Consent: where you have opted in to receive marketing communications

  • Legal obligation: to comply with financial, tax, or regulatory requirements

  • Legitimate interests: to improve our services and provide a safe experience

4. Sharing Your Data

We only share your data with trusted third parties necessary to deliver our services, such as:

  • Fresha: for booking and appointment management

  • Klarna: for payment instalments and credit agreements

  • Squarespace: as our website hosting platform

  • Analytics providers (e.g. Google Analytics): to understand website usage

We do not sell or rent your data to third parties.

5. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

6. Your Rights

Under GDPR, you have the following rights:

  • Right of access to the personal data we hold about you

  • Right to rectification of inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”)

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent at any time (for marketing)

  • Right to lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies & Tracking

Our website uses cookies to:

  • Improve functionality and user experience

  • Analyse traffic via Google Analytics

  • Enable booking and payment features

You can manage or disable cookies through your browser settings, though some features of the site may not function correctly.

8. Data Security

We have put in place appropriate technical and organisational measures to safeguard your personal data from loss, misuse, or unauthorised access.

Terms of Service

By using our website and booking services, you agree to the following:

  • You must be at least the age of majority in your country of residence to book services or courses.

  • You agree not to use our services for unlawful purposes.

  • We reserve the right to refuse service to anyone at any time.

  • Prices are subject to change without notice.

  • We do not guarantee uninterrupted access to our website or booking system.

  • We are not liable for indirect, incidental, or consequential damages arising from use of our services.

These Terms, together with our Policies and Privacy Policy, constitute the entire agreement between you and The Studio by Alex.

Governing Law

These Policies, Terms & Privacy Policy are governed by the laws of the United Kingdom.

If you have any questions regarding these policies, please contact us at: alex.cartwright@hotmail.co.uk

Company Details

The Studio by Alex Ltd (Company No: 16092198)

Registered Address: Unit 3, Halegrove Court, Cleveland, Stockton-On-Tees, United Kingdom TS18 3DB